Shipping & Return Policies
- Federal law requires a signature to be obtained from an individual over the age of 21 for all wine shipments.
- UPS will attempt delivery up to three times before sending it back to Brys Estate. Returned shipments are subject to a $25 return shipping fee.
- UPS cannot deliver wine to PO boxes nor will UPS leave packages on the doorstop, even if the recipient has left a note with this request.
- If possible, Brys Estate recommends shipping to a business address for prompt delivery. Orders may also be sent to a UPS retail store, Advance Auto Parts, or Michaels store for convenient pickup.
States Where We Ship
At this time we can ship wines within Michigan, and also to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, New York, North Carolina, Ohio, Texas, Virginia, Wisconsin, and Washington D.C..
Once your order has been processed and a change of address is required while in route, a reroute charge of $20.00 will be applied to the order.
Return of Package
If you are unable to sign for your wine package on any of the 3 delivery attempts, UPS will return your package back to the winery. Returned shipments are subject to a $25 return shipping fee. You have the option to have the package held for pick up or reshipped for an additional fee.
If a package is refused and returned to the winery, the cost of the wines will be refunded to the card on file, less a $25 restocking fee. Shipping charges are non-refundable.
If weather conditions are unfavorable for shipping wine (extreme heat or cold anywhere along the way between us and you), we will hold your order until the weather improves. If your wine shipment is delayed due to weather, we will contact you to arrange an alternate delivery date. Once wine leaves the winery, Brys Estate is not responsible for damaged wine due to adverse weather conditions.
Federal law states that alcoholic beverages can only be returned or exchanged if the product is spoiled, deteriorated or contaminated.
If a bottle is suspected of spoil, deterioration, or contamination we ask for the return of the unfinished bottle to the tasting room within 90 days of the bottle purchase. Once the wine is received and evaluated we will either replace the flawed bottle with the current vintage of the same varietal, or provide a refund.
For bottles suspected of spoil, deterioration, or contamination that cannot be returned to the tasting room for evaluation please provide details, photo evidence, and original order/purchase number to email@example.com.
Once wine leaves the winery, Brys Estate is not responsible for damaged wine due to adverse weather conditions or improper storage.
On the rare occasion a customer receives the wrong product, we will make every effort to correct the order. We are unable to accept return or refund of wine that was ordered in error by the customer.
For additional questions in regard to our shipping and return policies please contact us 231-223-9303 ext 3 or via email.