Shipping & Return Policies
- Federal law requires a signature to be obtained from an individual over the age of 21 for all wine shipments.
- UPS will attempt delivery up to three times before sending it back to Brys Estate.
- UPS cannot deliver wine to PO boxes nor will UPS leave packages on the doorstop, even if the recipient has left a note with this request.
- If possible, Brys Estate recommends shipping to a business address for prompt delivery. Orders may also be sent to a UPS retail store, CVS, Advance Auto Parts, or Michaels store for convenient pickup.
States Where We Ship
At this time we can ship wines within Michigan, and also to Arizona, Indiana, Ohio, Illinois, Missouri, Minnesota, Wisconsin, North Carolina, Virginia, Washington D.C., New York, Florida, Texas, California, and Alaska (please call for orders to Alaska).
Once your order has been processed and a change of address is required while in route, a reroute charge of $20.00 will be applied to the order.
Return of Package
If you are unable to sign for your wine package on any of the 3 delivery attempts, UPS will return your package back to the winery. You have the option to have the package held for pick up or reshipped for an additional fee.
Refused shipments are subject to a $25.00 restocking fee.
If weather conditions are unfavorable for shipping wine (extreme heat or cold anywhere along the way between us and you), we will hold your order until the weather improves. If your wine shipment is delayed due to weather, we will contact you to arrange an alternate delivery date. Once wine leaves the winery, Brys Estate is not responsible for damaged wine due to adverse weather conditions.
Federal law states that alcoholic beverages can only be returned or exchanged if the product is spoiled, deteriorated or contaminated. Once wine leaves the winery, Brys Estate is not responsible for damaged wine due to adverse weather conditions or improper storage.
If a bottle is suspected of spoil, deterioration, or contamination we ask for return of the unfinished portion of the original bottle to the tasting room. Once the wine is received and evaluated we will either replace the flawed bottle with the current vintage of the same varietal, or we will refund your credit card account for the cost of the wine including any applicable shipping charges.
For bottles suspected of spoil, deterioration, or contamination that cannot be returned to the tasting room please provide details, photo evidence, and original order/purchase number to firstname.lastname@example.org for evaluation before store credit may be issued.
On the rare occasion a customer receives the wrong product, we will make every effort to correct the order. We are unable to accept return of wine that was ordered in error by the customer.
For additional questions in regard to our shipping and return policies please contact us 231-223-9303 ext 3 or via email.