Wine Club FAQ's
How do I join?
You can join in person at the winery, online, or by calling us at (231) 223-9303 ext. 3.
How much does it cost to join?
There is no charge to join. We will keep your credit card information on file and you will be charged twice a year for your shipment when it goes out. Prices for each Club are listed here.
How often do we receive shipments?
Wine Club shipments go out twice a year, in mid to late April and mid November.
What are the benefits of being a Wine Club member?
- Penny shipping on Club orders, OR a voucher for 2 glasses of wine when picking up at the winery (beginning April 2019)
- Up to a 15-25% discount on wine purchases outside of the Club order, depending on Club level and quantity (excludes wines on sale)
- 10% off Brys Estate merchandise, Secret Garden products, glasses of wine and cheese & charcuterie boards
- $10 flat shipping for all online orders
- Complimentary wine tasting for you and 2 to 4 guests each time you visit - depending on Club level
- $50 off your stay at the private guest house. Discount applied at check-in. Not valid with already discounted rates.
- Invitations to exclusive Wine Club member events
Can I give a Wine Club membership as a gift?
Yes. Please call us at (231) 223-9303 ext. 3. if you wish to do so.
Where can you ship wine to?
We can ship wine within Michigan, and also to Indiana, Ohio, Illinois, Missouri, Minnesota, Wisconsin, California, Texas, New York, North Carolina, Virginia, Washington D.C., and Florida.
How do you communicate with me about my Wine Club?
All communication about your membership is conducted via email. Please make sure we have your correct email address on file as this is how we notify we you about upcoming orders, charges, shipping dates, and more. Please visit this page, Manage Membership, or contact our Wine Club Manager to ensure we have your correct contact information on file.
What happens if I decide to cancel?
As membership benefits begin immediately (including free tastings, discounts, etc), members wishing to cancel their membership before their first shipment will be charged a $50 cancellation fee. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received. Once the membership is cancelled, all membership benefits will end.
After you receive your first shipment you may cancel at any time with no cancellation fees by calling (231) 223-9303 ext 3 or emailing us.
Can I choose what wines I would like in my shipment?
In our Select Club you may choose the wines you would like from a list of available wines at the time of the Wine Club shipment. In our Reserve, Cask, Barrel or Vineyard Clubs, we do not accept substitutions or custom orders. Wine Club shipments are chosen based on availability and release dates. Shipments often include sold out and pre-released wines.
What is my discount off wine purchases?
Select, Reserve, and Cask Club members save 20% on individual wine purchases and 25% off cases (outside of their Club orders). Barrel and Vineyard Club members save 15% on individual wine purchases and 20% off cases (outside of their Club orders)
What if I can't be home for the delivery - can you ship to my place of work?
Yes. If possible, Brys Estate recommends shipping to a business address for prompt delivery. Club orders may also be sent to a FedEx Office retail store or Walgreens Onsite location for convenient pickup. FedEx cannot deliver wine to PO boxes nor will FedEx leave packages on the doorstop, even if the recipient has left a note with this request. All shipments must be signed for by someone 21 years or older.
What happens if I miss the delivery and the package is returned to the winery?
FedEx will attempt to deliver the package three times. After the third failed attempt the order will be returned to the winery. You have the option to have the package held for pick up or reshipped for an additional fee.
What do I do if I need to reroute the package after it has already been sent?
Once your order has been processed and a change of address is required while in route, a reroute charge of $20.00 will be applied to the order. There is no charge to reroute a shipment to a local FedEx Office or Walgreens Onsite. Please contact FedEx or our Wine Club Manager for assistance in rerouting your order.
What happens if I am charged for the wine but I don't want it?
If you wish to cancel your membership and not receive the order, please contact us prior to us charging your account. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received.
Can I switch from a Pickup Member to a Shipping Member?
Yes. If you need to change your Wine Club order preference from pickup to shipping, or vice versa, please contact the Wine Club Manager before your order is charged.
For a detailed policy of shipping and refunds, please click here.
For additional questions please contact our Wine Club Manager, Tess Williams at 231-223-9303 ext 3. or via email.